Want to know more about The Brand Makers branded clothing, apparel and promotional products? Here are some answers to our most frequently asked questions.

What is the minimum order quantity for uniforms?


The minimum order quantity for uniforms varies depending on the style and customisation requirements. Please contact our sales team to discuss your specific needs.


How long does it take to receive my order of uniforms?


The delivery time for your order depends on the size and complexity of the order. We will provide you with a delivery estimate after your order is confirmed.



Can I customise the uniform with my company logo or design?


Yes, we offer custom branding options including embroidery, screenprinting, and digital transfer. Our sales team can discuss the best option to meet your needs.


What are your artwork requirements?

For all branding options, vector files are preferred (suitable file types are ai/ .eps/ .pdf/ or jpg). If you are unsure if your logo file is suitable, please get in touch.

Let’s talk

Where are your stores located?

The Brand Makers Head Office is located at 6 Latham Court Frankton, Hamilton. Our  head office is open Monday to Friday, from 8.00am to 5.00pm.

Our Auckland Branch is located at 2 Olive Road, Penrose, Auckland. Our branch is open Monday to Friday, from 8.00am to 4.00pm.

How do I request a quote?

If you know what products you’d like a quote for, please select your items from the shop and choose ‘Add to Quote’ to send a request.

If you’d like to discuss your options, please get in touch.

Let’s talk 

What are the available sizes for your uniforms?

Every product or brand we hold has its own size range and caters to different body types. To view the available sizes and measurements for each item, go to the individual item and click the ‘Size’ drop-down menu.


How do I take my measurements?

If you’re into online shopping, knowing your body measurements is a necessity to getting clothes in the right sizes. Sizing differs between each brand, and retailers can even be inconsistent across their own line! Sizing inconsistencies can be attributed to different fabrics, updated cuts of products bearing the same name, and even vanity sizing.

When taking your measurements, we recommend using a cloth measuring tape (or other options that we recommend in the absence of one) — not a metal measuring tape. This will ensure that you’re measuring your body accurately. In addition, measure only over bare skin or skin-tight clothes so as to ensure the most accurate measurements.





This measurement is used for tops and dresses.

Women: Place one end of the tape measure at the fullest part of your bust and wrap it around your body to get the measurement, keeping the tape parallel to the floor.

Men and kids: Place one end of the tape measure at the center of your chest. Wrap it around your body, keeping the tape parallel to the floor.



This measurement is used for tops, dresses, and bottoms.

Most clothing lines use the measurement of the “natural waist” for their size guides. To measure your natural waist, you want to find the narrowest part of your waist, located above your belly button and below your rib cage.

Note some brands use a “low” waist measurement. For this, you would measure at the point where your trousers would normally ride.



This measurement is used for bottoms and sometimes for dresses.

Stand with your hips together and measure the fullest part of your hips. Be sure to go over your buttocks as well. It might be challenging to keep the tape consistently level when you do it alone; it is recommended that you have a friend assist you with this or that you do it in front of a mirror.



This measurement is used for trousers and jeans.

The inseam is the distance from the uppermost part of your thigh to your ankle. It is easiest to measure the inseam based on a well-fitting pair of pants. Measure from the crotch to the cuff on the inside seam of the leg. The number of inches, to the nearest ½”, is the inseam length. It’s best to measure your inseam with a pair of shoes on so that you can ensure the hem hits at the right point on your shoe.

For women, keep in mind that the accurate inseam measurement depends on whether you’re wearing heels or flats. The hem should hit at the middle of the heel shaft or should hit just slightly above the flat shoe. It would be best for women to take two measurements for inseams — one for trousers you’d wear with heels, and one for trousers you’d wear with flats.



Neck measurement is commonly used for sizing men’s dress shirts. Many dress shirts sold in the U.S. actually use the neck size in inches as the “size.”

Wrap the measuring tape around the base of your neck, going around your Adam’s apple. Ensure that the tape is consistently level and that you’re not wrapping the tape too tightly around your neck. This measurement is your true neck measurement. For your dress shirt neck measurement, add a half inch to a round number (i.e. 14 inches should be rounded up to 14.5 inches) or round up to the nearest half inch (i.e. 14.25 should be rounded up to 14.5).



Sleeve measurement is often used for sizing men’s dress shirts.

You will need a friend to assist you for measuring sleeve length. Bend one arm at a 90 degree angle and place your hand on your hip. Have a friend measure from the center of your back, across your shoulder, down to your elbow and then to your wrist for your full sleeve measurement. Most sleeve measurements fall between 32 and 39 inches. Sleeve sizes are always in whole numbers; round up to the nearest whole number if needed.


Can I see a sample of the uniform before placing an order?

Yes, we provide a proof of your artwork and a sample of the uniform for you to check the quality, style, and size before the print run.

We also offer a free sample size pack to help you get the right size for the whole team.


Do you have any eco-friendly or sustainable uniform options?

Yes, we offer a range of sustainable and eco-friendly uniform options, including organic cotton and recycled polyester. To see our sustainable options, please select the ‘eco-friendly’ filter when you undertake a product search.



What is the best way to care for and wash the uniforms?

We recommend following the care instructions on the label of the uniform to ensure it stays in good condition.

Generally, we recommend washing in cold water and air drying to avoid shrinkage and damage to any custom branding.



What is the return policy for uniforms?

Our return policy varies depending on the circumstances. Please contact our customer service team for more information.


Do you offer any discounts for bulk orders of uniforms?

Yes, we offer discounts for bulk orders of uniforms. Please contact our sales team to discuss your specific needs.


Can you provide uniforms for specific sports or activities?

Yes, we offer uniforms for a range of sports and activities, including soccer, basketball, volleyball, and more. We can also customise the uniforms to meet specific team or league requirements, or you can build your own custom kit using our DIY Kit Builder.